An adult daughter hugging her smiling elderly mother outdoors

Let your parents age their way.

Get a dedicated elder care expert to handle the healthcare system, coordinate care, and keep your family in the loop.

Free 30-minute intro call Get started

Get started

Tell us a little about your situation and we’ll reach out to book your free 30-minute intro call.

What we do

One trusted team to handle the details, so your family can focus on time together.

Meet Heather

Heather is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.

Heather, founder and elder care manager at Heartfelt Care Management
Heather Founder & Lead Care Manager

How it works

1
A smiling woman on a phone call

Book a 30-minute intro call

Pick a time that works for you. Tell us what's going on with your parent, and get honest answers about what will help. Free, with no obligation.

2
A care professional smiling with an elderly client

Meet with us for a care assessment

We visit your parent at home, or meet with your family by video, to learn their story, health history, priorities and how they want to age.

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An elderly woman smiling in her living room

Get your plan and start support

Within days you get a clear, written care plan. Say yes and we get to work right away, doing the legwork and keeping you updated.

From discharge to daily life

A typical client's story

Barbara taught fourth grade for 34 years. After a stroke, she was finally going home. Her children lived out of state, and there was a lot to get right.

An older woman sitting on her bed at home A caregiver helping an elderly woman with a walker An older woman relaxing at home with a mug

Common Questions

What does an elder care manager do?

An elder care manager is a professional guide for families caring for an aging loved one. We assess your parent’s needs, make a plan, and then do the coordinating: talking with doctors, arranging home care, scheduling appointments and rides, sorting out paperwork, and stepping in when something changes.

You might also hear this called “aging life care” or “geriatric care management.” Whatever the name, the idea is the same: one experienced person who knows the system, knows your parent, and does the legwork so your family doesn’t have to.

How do I know if my parent needs a care manager?

Families usually reach out when things start to feel like too much to manage alone. Common signs include:

  • A recent hospital stay, fall, or new diagnosis
  • Missed medications, appointments, or bills
  • Memory changes or worries about safety at home
  • Family members who live far away or are stretched thin
  • Disagreement within the family about what to do next

If you’re not sure, that’s exactly what the free intro call is for.

What happens on the free 30-minute intro call?

You tell us what’s going on, and we listen. We’ll ask a few questions about your parent’s health, living situation, and what’s worrying you most, then share honest thoughts on what would help, whether or not that’s working with us.

If it’s a good fit, we’ll explain next steps and fees and set up a care assessment. There’s no cost and no obligation.

How much does care management cost?

Care management is typically paid privately. Cost depends on how much support your family needs, from a one-time assessment and care plan to ongoing monthly support. We’ll walk you through our fees on the intro call, so you know exactly what to expect before you commit to anything.

Where do you serve?

We serve families throughout the Dallas/Fort Worth metroplex.

Can you help if I don’t live near my parent?

Yes. Many of the families we work with live in another city or state. We become your eyes and ears on the ground: we visit, attend appointments when needed, coordinate with providers, and send you regular updates so you always know how your parent is doing.

Do you provide hands-on care like aides or nursing?

We don’t provide hands-on care ourselves, which means we’re never trying to sell you our own services. Instead, we help you find trusted home care agencies, therapists, facilities and other providers, then stay involved to make sure the care your parent receives is actually working.

How often can we reach out to you?

As often as you need. Our team typically works regular business hours, but you can call or email anytime and we’ll get back to you. Whether it’s a quick question about a medication refill or a hospital discharge, we’re in your corner.

What does it mean that you’re an Aging Life Care Association member?

The Aging Life Care Association is the professional organization for care managers who specialize in older adults. Members agree to follow its code of ethics and standards of practice, so you can trust you’re working with a professional who is held to a high standard.

Get your time and peace of mind back

Book your free 30-minute intro call with our team.